Case Study: Hatzalah saves more lives with Zello

Hatzalah responds in 2 minutes with Zello

Hatzalah, the largest all-volunteer ambulance service in the US, faced the critical challenge of achieving rapid, clear communication to maintain its goal of a two-minute emergency response time. The volunteer organization needed a reliable, internet-based system to coordinate its responders and dispatchers efficiently. They turned to Zello and its push-to-talk service, accessed through the Zello First Responder Program.

Zello provided crystal clear, instantaneous voice communication over customizable channels. The solution allowed dispatchers to work remotely via the Dispatch Hub and used the crosslink feature to connect with other organizations. Zello’s system helped Hatzalah improve response times and coordination, directly contributing to saving lives, such as in an incident where a responder reached a child in severe respiratory distress in under one minute.

Hatzalah