Case Study: Crossroads Courier improves real-time communications with Zello

Crossroads Courier - Customer Case Study

Crossroads Courier, a regional delivery and logistics company, needed to switch from its existing push-to-talk service to a new application that could support instant, real-time communications for couriers, dispatchers, warehouse staff, and management. The company evaluated several options and wanted better audio quality, reliable messaging, and a solution that would not use up cell phone minutes, ultimately considering ZelloWork from Zello.

Zello implemented a push-to-talk solution that fit Crossroads Courier’s needs at the right price, with stronger voice quality than the previous service and a history feature that helped employees avoid missing messages while on the road or at client sites. Crossroads Courier also requested enhancements such as longer call alerts and contact search, many of which Zello delivered, improving usability across the business.

Crossroads Courier