Case Study: Amrize reduces dispatch response times with Zello

Amrize cuts dispatch response times by 5 minutes with Zello

The customer Amrize, a global leader in building materials, faced a communication challenge that hampered its concrete delivery operations. While the company had developed a proprietary tracking app called ConcreteDirect, it still relied on a traditional radio system, leading to driver distraction from "radio fatigue" and overwhelmed dispatchers who missed calls. This caused safety risks and delivery delays. The vendor Zello provided the solution.

Zello supplied a software development kit to integrate its push-to-talk and Dispatch Hub service directly into Amrize's app. This created seamless, prioritized communication, eliminated open-channel distractions, and gave dispatchers a call queue to manage workload. The solution reduced average dispatch response times by five minutes, translating to substantial annual savings, while also providing operational analytics to further improve safety and efficiency.

Amrize