Case Study: a large TPA reduces operational costs by 46% with Zelis Claims Communications

TPA consolidates communications to improve member satisfaction and savings

a large TPA was struggling with costly, confusing member communications and high operational spend tied to frequent transactional notices and multiple delivery channels. The organization wanted a more efficient way to communicate with members and improve satisfaction, and it turned to Zelis Claims Communications, including Episodic EOBs®.

Zelis helped the TPA consolidate communications through Episodic EOBs®, which streamlined member outreach and supported greater electronic adoption. As a result, the TPA reduced overall operating costs by 46% and increased electronic adoption by 52%, while also improving the member experience.