Case Study: an Arizona-based integrated delivery network achieves faster, more efficient healthcare payments with Zelis

Arizona-based Integrated Delivery Network cuts paper checks 50% with Zelis

An Arizona-based integrated delivery network (IDN) struggled with inefficient, slow, and siloed healthcare payment processes that relied heavily on paper checks and manual work. This caused significant delays and frustration for providers, members, and their own staff. To solve this, the IDN partnered with Zelis and implemented its Advanced Payments Platform (ZAPP) and ZAPP Edge to digitize its payment operations.

By working with Zelis to digitize payments, the IDN dramatically expedited its processes, delivering $500 million to over 2,000 providers in days instead of months. The solution also saved $400,000 through a 50% reduction in paper checks and eliminated 83% of documents. Zelis helped the IDN achieve a stronger competitive edge with faster payments and improved provider satisfaction.