Case Study: Origin Bank reduces fraud risk with Zehnder Communications’ AI-powered fraud simulator

Origin Bank reaches 7,000 customers in 90 days with Zehnder to cut fraud by $350,000

Origin Bank, a regional financial institution, faced the challenge of rising sophisticated fraud attempts targeting its customers. Traditional educational methods were failing to change customer behavior, leading to increased financial risk and eroding trust. To address this, the bank partnered with vendor Zehnder Communications to develop an AI-powered fraud-prevention simulator.

Zehnder designed and built a web-based Fraud-Prevention Simulator featuring AI-generated voice phishing and scam examples. This interactive platform provided customers with safe, hands-on experience in recognizing and responding to real-world fraud scenarios. The solution led to a measurable decline in fraud incidents, preventing over $350,000 in potential losses within the first 90 days and strengthening customer trust in Origin Bank's digital services.

Origin Bank