Case Study: Sweetwater catches hidden issues and speeds resolution with Zebrium

Zebrium helps Sweetwater catch Hidden Issues and Speed-up Resolution

Sweetwater, the world’s leading music technology and instrument retailer, needed a better way to troubleshoot issues across its complex hybrid cloud environment. With hundreds of Ubuntu VMs and Kubernetes workloads, the team spent too much time manually hunting through logs to find root causes, and incidents often took an average of three hours to track down.

By implementing Zebrium’s AI-driven log analysis platform, Sweetwater was able to automatically surface hidden problems in production and speed up resolution. Zebrium quickly uncovered issues such as a crashing Redis instance and a PHP notice causing disk writes, helping the team fix problems they might otherwise have missed. According to Sweetwater, incidents that once took three hours now take only a few minutes, while production logs and metrics are now covered by Zebrium across the environment.

Sweetwater

Jason Johnson

Senior Vice President of Information Technology