Case Study: Office Depot achieves 9% lower operating costs and higher customer satisfaction with Zebra TC51/56 mobile computers

Zebra TC51/56 mobile computers support Office Depot’s customer-centric strategy

Office Depot set out to shift from traditional retail to a customer-centric, on‑demand model focused on small-business shoppers who expect fast, flexible purchase and pickup options. Its legacy mobile devices suffered high failure rates, poor battery life and limited real‑time communication, undermining buy-online‑pick‑up‑in‑store guarantees, in‑store service and supply‑chain responsiveness.

Office Depot rolled out Zebra TC51/TC56 mobile computers, RS507X ring imagers and Workforce Connect PTT, running Android enterprise apps to consolidate store, warehouse and delivery workflows onto one device. The upgrade improved device reliability and training speed, enabled real‑time delivery tracking and proof‑of‑delivery, boosted pick-and-fulfillment to 95%+, cut operating and maintenance costs by about 9%, raised productivity and materially improved customer satisfaction and Net Promoter Score.

Office Depot

Ellen Bishop

Vice President of Retail Operations