Case Study: Parkland Health & Hospital System achieves real-time nurse communication and improved patient care with Zebra MC40-HC and Workforce Connect

Zebra Enables Efficient Communication and Collaboration for Parkland Health & Hospital System Nursing Staff

Parkland Health & Hospital System, one of the largest public hospital systems in the U.S., opened a new 2.8 million sq. ft. campus that nearly doubled its previous size and shifted care from a centralized to a decentralized model. The vast patient floors and lack of a central nurse station created major communication and workflow challenges, requiring a mobile-enabled solution to deliver timely alerts and coordinate clinicians across the facility.

After surveying staff, Parkland deployed Zebra MC40-HC devices with Workforce Connect Voice, giving nurses high-quality voice calls, secure texting, mobile alerts, wound imaging and hot‑swappable batteries in disinfectant-ready hardware. The solution enabled real-time communication and immediate access to patient information, improved tracking of patient activities and escalations, reduced redundant responses, and increased patient safety, care and satisfaction.

Parkland Hospital

Rachel George

Manager of Nursing Informatics