Case Study: TrainOSE achieves faster ticketing and increased revenue with Zebra mobile ticketing and VisibilityIQ Foresight

TrainOSE Deploys Zebra Mobile Technology for Ticketing Along with VisibilityIQ™ to Enhance AllAround Efficiencies

TrainOSE (now Hellenic Train) is Greece’s passenger rail operator running hundreds of daily services and faced a slow, paper‑based ticketing process that limited conductors’ ability to issue and validate fares and risked lost revenue. The company partnered with Novatron to implement a robust digital ticketing and central device‑management solution to improve point‑of‑sale efficiency and enable ongoing remote monitoring and management.

Novatron and Zebra deployed ~250 Zebra TC5x mobile computers paired with ZQ320 mobile printers and Zebra VisibilityIQ Foresight for centralized device visibility. The rollout delivered faster ticket issue and validation, streamlined operations, clearer audit trails, increased revenue capture, and proactive, data‑driven device analytics and management—backed by ongoing support and plans to expand the solution.

TrainOSE

Panagiotis Tsiakas

Director of IT