Case Study: Crystal achieves smarter inventory management and better customer service with Zebra RFID solutions

Retailer Uses RFID to Create "Smart Stores" and Better Meet Shoppers Demands

Crystal, a retailer in Medellín, Colombia, needed a way to keep up with changing shopper expectations and gain real-time insight across its physical and virtual stores. Working with Zebra, Crystal equipped 20 stores with RFID, barcode scanning, and mobile computing technology to improve efficiency and better support customers.

Zebra implemented a Smart Stores solution using RFID tags and readers along with mobile devices and barcode scanners. The result was faster inventory counts, quicker product searches, and more accurate real-time database updates, which streamlined associate performance and improved customer service. Crystal reported 100% satisfaction with Zebra’s technology implementation and the overall Smart Stores rollout.

Crystal