Case Study: Officeworks improves mobile POS reliability with Zebra TC52x

Officeworks reduces device downtime and repair bills with Zebra TC52x

Officeworks, a major Australian retailer, faced a challenge with unreliable consumer-grade mobile devices used for mobile point-of-sale (MPOS) and stock management. Their devices were not durable, had poor battery life, and caused unreliable payment connectivity due to a third-party Bluetooth card reader, leading to performance issues and high repair costs. They partnered with vendor Zebra to find a more robust solution using the Zebra TC52x mobile computer.

Zebra implemented its enterprise-grade TC52x mobile computers, which provided a durable and dependable hardware solution. The results for Officeworks included improved mobile POS performance, significantly reduced device downtime, greater scanning efficiency, and a reduced device repair bill. The transition was smooth and greatly improved the efficiency of the store team members' jobs.

Officeworks