Case Study: Officeworks achieves reliable payment processing and reduced device downtime with Zebra TC52x mobile solution

Officeworks Improves Reliability of Payment Processing with Powerful Mobile Solution

Officeworks, a leading Australian office-supplies retailer with about 168 stores and a strong e-commerce presence, needed to improve the reliability of its mobile point-of-sale (MPOS) setup. Consumer-grade devices in use were prone to poor battery life, damage from drops, and unstable payment connectivity that relied on a third-party Bluetooth card reader, driving high repair costs and inconsistent checkout experiences.

Officeworks replaced those devices with Zebra TC52x rugged mobile computers running the Quest Airpay payment app, using the TC52x’s embedded NFC to enable a single-device MPOS integrated with their POS system. The new solution delivered longer battery life, better barcode scanning, reduced downtime and repair bills, compliant payment processing, and a smoother checkout experience that lets staff complete transactions anywhere in the store.

Officeworks

Katie Stathis

IT Delivery Lead Analyst - Store