Case Study: Office Depot achieves 42% increase in on-time task completion with Zebra Workcloud and Zebra mobile computers

Office Depot Leverages Zebra Workcloud Software and Mobile Computers to Improve On-Time Task Completion Rate by 42%

Office Depot, a U.S. office solutions retailer with about 1,000 stores, faced rising omnichannel customer expectations (buy-online/pickup-in-store, same-day delivery) while frontline associates and managers struggled with outdated, manual processes—like Excel-based task allocation—and lacked self-serve scheduling tools, creating operational bottlenecks and inefficiencies.

The company deployed Zebra Workcloud Workforce Optimization with Zebra TC5X mobile computers to provide integrated task management and self-serve scheduling for associates. Post-deployment Office Depot achieved a 90% task completion rate, a 42% increase in on-time task completion, a 6% annual payroll savings, a 95% reduction in unwanted overtime, and cut schedule-creation time from 3–4 hours to 30 minutes.

Office Depot

Alexandra Powers

Senior Manager of Communications Culture and Associate Management