Case Study: Lowes Foods achieves a 76% reduction in voids and major loss mitigation with Zebra's Workcloud Actionable Intelligence Sales Module

Lowes Foods Reduces Voids by 76% and Mitigates Risk with Workcloud Actionable Intelligence

Lowes Foods is a regional grocer operating about 150 stores across Virginia, Georgia, North Carolina and South Carolina with over $1 billion in revenue. Committed to a strong in-store experience, the company faced growing losses from fraud, process mistakes and non-compliance—especially voids and self-checkout issues—that increased inventory costs and strained its asset protection team’s ability to identify and resolve sources of loss.

Lowes deployed Zebra’s Workcloud Actionable Intelligence Sales Module, going live within three days, to deliver targeted, prescriptive alerts and algorithms that flag voids, suspicious self-checkout transactions, pricing anomalies and out-of-hours alcohol scans. The solution drove a 76% reduction in voids in one year, helped avoid hundreds of thousands of dollars in losses, enabled apprehension and restitution in fraud cases, and established ongoing, organization-wide risk mitigation.

Lowes Foods

Tony Hiatt

Manager of Investigations