Case Study: Evri achieves 99% kiosk outage reduction with Zebra self-service kiosks

Evri cuts kiosk outages by 99% with Zebra

Evri, a leading UK parcel delivery company, faced significant challenges with its outdated self-service parcel kiosks. The failing hardware led to frequent outages, repair difficulties, and customer dissatisfaction, risking revenue. To modernize its extensive out-of-home network, Evri partnered with technology vendor Zebra to develop a new kiosk solution featuring Zebra ET45 Tablets and ZD621 Desktop Printers.

Zebra implemented a custom kiosk integrating their hardware with Evri's app, supported by their ZeroLiner printing solution and OneCare Fastrack service. This collaboration resulted in a dramatic reduction in kiosk outages by approximately 99% and cut replacement downtime to a single day. The solution also delivered a 66% increase in labels per roll by eliminating waste and provided a scalable, future-ready platform that supported Evri's network expansion and major new retail partnerships.

Evri