Case Study: Charles County Fire & EMS improves emergency response times with Zebra ET85 rugged tablets

Charles County Fire & EMS cuts response time by 45 seconds with Zebra

Charles County Fire & EMS, a large-scale emergency response system handling nearly 29,000 incidents annually, faced operational challenges due to outdated equipment and inefficient dispatch processes. To address this, the department worked with Zebra to deploy its rugged ET85 tablets.

Zebra's solution provided durable tablets with real-time data access and GPS-driven CAD integration, enabling faster dispatch and streamlined on-scene reporting. This implementation saved up to 45 seconds per call in receiving critical information, drastically improving emergency response times and operational accuracy. Zebra's technology ensures first responders have the tools needed to perform at their best.

Charles County Fire & EMS

Mark Kaufmann Jr.

Chief, Charles County Volunteer Fire & EMS