Case Study: Carol Pharmacies achieves faster drive-thru prescription fulfillment with Zebra rugged tablets

Carol Pharmacies Uses Rugged Tablets to Automate and Expedite Drive-Thru Orders to the Mutual Benefit of In-Store Customers and Staff

Carol Pharmacies, a family-owned pharmacy chain in the Dominican Republic, was facing growing drive-thru and in-store wait times as customer demand increased. The company needed a faster prescription fulfillment process, and Zebra rugged tablets were used as part of the solution, specifically the Zebra ET51 Android Rugged Tablet.

Zebra helped Carol Pharmacies streamline order intake by allowing staff to check in prescription requests outside the store before customers reached the drive-thru window. As a result, drive-thru fulfillment time dropped from 30 minutes to an hour down to just 3–4 minutes, improving customer satisfaction, increasing operational efficiency, and making staff jobs easier.

Carol Pharmacies