Case Study: ArcBest achieves faster, more efficient freight delivery and higher employee satisfaction with Zebra Technologies' rugged handhelds and tablets

ArcBest uses Zebra rugged handhelds and tablets to support drivers and dock workers

ArcBest, a logistics company with a large in-house IT team, needed to retire aging mobile computers that limited functionality and user experience. The challenge was to deploy Android-based, rugged devices that could run proprietary apps, give drivers and dock workers real-time visibility into routes and shipments, speed pickups and deliveries, and improve employee satisfaction and retention.

ArcBest partnered with Zebra to deploy TC75/TC75x/TC77 handhelds, L10 rugged tablets, Workforce Connect PTT Pro and Zebra Professional Services. The new platform added barcode scanning, route optimization and real-time messaging, increased device reliability in harsh conditions, reduced repair and replacement costs, raised end-user productivity and satisfaction, and accelerated deliveries—while providing a clearer roadmap for future innovations such as camera-based scanning and RFID.

ArcBest

Lee Easley

Director of Information Services