Case Study: Blue Dart achieves real-time tracking, faster turnaround and improved customer satisfaction with Zebra Technologies' mobile computers and scanners

A Paradigm Shift in Logistics Efficiencies

Blue Dart, a leading integrated transportation and logistics provider in India with a network covering over 55,400 locations and a global partnership with DHL, faced operational bottlenecks from legacy scanners and manual data entry. These limitations hindered real-time tracking, created inefficiencies across high daily shipment volumes, and slowed turnaround times, prompting a need to fully automate field and hub processes.

Working with Zebra Technologies, Blue Dart deployed TC57 and MC33xx mobile computers plus RS5100 ring and DS2278 handheld scanners, together with managed services (MDM, VisibilityIQ Foresight, Zebra OneCare and professional services) integrated into its back end. The solution enabled fast, accurate data capture and real‑time updates, streamlining operations, reducing turnaround times, improving decision‑making and transparency, and significantly boosting customer satisfaction and tracking accuracy.

Blue Dart

Matthews Daniel

Senior General Manager - Systems Development