Case Study: Effective Laboratory Supplies achieves faster quote turnaround with Zazmic AI automation

Effective Laboratory Supplies (ELS) automates 20,000+ SKU matching with Zazmic

Effective Laboratory Supplies (ELS), a major industrial and laboratory supplier, faced operational bottlenecks due to its manual process of matching complex customer inquiries to its 20,000+ item inventory. This reliance on paper-based workflows caused significant delays and scaling limitations. ELS partnered with Zazmic to deploy an AI-driven automation solution on Google Cloud to address these challenges.

Zazmic implemented a cloud-native solution using Vertex AI to create a high-performance vector search engine for semantic SKU matching. This system, integrated with Salesforce, automated the quotation workflow. As a result, ELS dramatically accelerated its quote turnaround time, increased its capacity to handle more inquiries without added overhead, and established a foundation for future GenAI applications.

Effective Laboratory Supplies (els)