Case Study: Episciences improves voice quality and supports growth with Zayo Voice Connect

Episciences reduces customer hold times with Zayo Voice Connect

Episciences, a thriving skincare company, faced a challenge with its telephony system as the business grew. They needed a cloud-based solution that could support their expansion across geographies while maintaining the high voice quality of their on-site PBX. They turned to vendor Zayo to address this.

Zayo implemented its Voice Connect cloud-based service for Episciences. This solution allowed the customer to easily customize call routing and rotation, specifically for their customer service operations. The result was reduced customer hold times and faster issue resolution, supporting the company's overall growth trajectory.

Episciences