Case Study: Allstate Peterbilt reduces outages and improves reporting with Zayo UC Cloud Voice

Allstate Peterbilt reduces outages and improves reporting with Zayo

Allstate Peterbilt, a regional truck supplier, faced challenges with frequent phone system outages and insufficient reporting. With over 70% of its business conducted by phone, these issues risked harming the customer experience and the company's bottom line. Zayo addressed these problems with its UC Cloud Voice solution.

Zayo's UC Cloud Voice solution provided the needed transfer capabilities between systems for a smooth customer transition. For Allstate Peterbilt, this implementation improved reporting accuracy and reduced outages. The results allowed the company to better address customer experience needs and support its financial health.

Allstate Peterbilt