Case Study: Shapeways streamlines quoting and subscription reporting with saas•hapily (formerly Zaybra)

How Shapeways Used Zaybra to Build a Streamlined Quoting Process

Shapeways, a 3D printing marketplace serving over one million customers, was facing significant internal challenges with its sales and reporting systems. Their sales reps were creating inconsistent, ad-hoc deals that clashed with existing product records, and marketing lacked visibility into customer subscriptions. This disjointed process, compounded by rapid growth through acquisitions, led them to consider leaving their payment platform, Stripe. They turned to the vendor, saas•hapily (formerly Zaybra), for a solution.

By implementing saas•hapily to integrate HubSpot and Stripe, Shapeways built a streamlined and transparent system. The solution mapped products and prices between the platforms, enabling accurate subscription reporting and allowing sales to create quotes without altering core records. This resulted in increased cross-sells, transparent MRR reporting, accurate provisioning, decreased churn, and a standardized quoting process, providing a stable foundation for the company's exponential growth.

ShapeWays