Case Study: Toby Creek Adventures scales bookings and guest experiences with Zaui Software

Toby Creek Adventures checks in 60 guests in 15 minutes with Zaui Software

Toby Creek Adventures, an adventure tour operator in British Columbia, faced significant operational challenges due to a clunky, outdated reservation system. Their process was entirely manual, relying on a physical "hairdresser's book" to log details and a cumbersome method of processing payments from third-party emails. This labor-intensive system was prone to errors, created nightmarish check-in scenarios, and could not reliably track guest history or keep up with growing demand.

By implementing Zaui's booking and management platform, Toby Creek Adventures streamlined its entire operation. Zaui provided seamless online booking, integrated digital waivers via Smartwaiver, and delivered clear daily manifests for guides. The solution from Zaui eliminated manual processes, drastically reduced check-in times, and fueled a surge in direct bookings. This operational efficiency supported the company in doubling its guest numbers to over 7,500 annually post-COVID and provided the tools necessary to confidently pursue ambitious expansions.

Toby Creek Adventures