Case Study: IceWalks achieves lean, flexible glacier tour operations with Zaui Software

Icewalks scales glacier tours with Zaui after a 90% pandemic booking drop

Icewalks, a glacier tour operator in Jasper National Park, faced the challenge of running a decades-old business with outdated, paper-based booking systems. This manual process was inefficient and lacked the flexibility needed to handle sudden changes, like weather cancellations. To modernize operations and scale effectively, they implemented the Zaui booking and management platform.

By using Zaui's reservation software, Icewalks automated its scheduling, payments, and agent bookings. This provided full visibility into every tour and allowed a lean team to manage thousands of reservations easily. The solution was crucial for navigating a 90% drop in bookings during the pandemic, enabling the business to scale staffing and stay solvent. With Zaui, Icewalks transformed into a modern operation, enjoying record seasons post-pandemic while maintaining its personalized service.

Icewalks