Case Study: Firstgas improves asset data accuracy and agility with Zaptic

Connecting Firstgas workers to support accuracy and agility in asset management

Firstgas, New Zealand's largest gas network, faced significant challenges in maintaining situational awareness across its extensive and remote pipeline infrastructure. Their reliance on manual field processes for critical tasks like Metering Validation posed a risk to regulatory compliance, data accuracy, and operational efficiency. To address this, they partnered with the connected worker platform provider Zaptic.

Zaptic implemented a digital solution to transform manual data capture and communication. The platform guided technicians through complex field forms, applied validation rules to prevent errors, and instantly transferred accurate data back to scheduling and asset management teams upon reconnecting to the internet. This eliminated manual data entry, reduced the need for rework, and freed personnel for higher-value activities. As a result, Firstgas now has a single, reliable source of truth for its field data and a flexible platform from Zaptic to digitize further operational use cases.

Firstgas