Case Study: Carlsberg accelerates frontline adoption and global continuous improvement with Zaptic

Carlsberg accelerates and secures frontline adoption of global continuous improvement program with connected workers

Carlsberg Group, a leading global brewery, faced challenges in its frontline operations due to reliance on inefficient paper-based processes and siloed digital systems. This made it difficult for operators to access information quickly, hindering the global rollout of their continuous improvement program, Carlsberg Excellence. To accelerate digital transformation and empower its shop floor teams, Carlsberg sought a connected worker solution and selected the Zaptic platform.

Zaptic provided a single, no-code digital platform to guide operators and manage workflows like defect tagging, quality checks, and equipment maintenance. This solution delivered significant results, including a faster global rollout to 15 breweries in 10 countries within a year. Zaptic enabled measurable improvements, such as reduced task completion times, a 10-15 point increase in compliance rates, and higher equipment efficiency, by providing real-time visibility and promoting frontline autonomy.

Carlsberg

Carlos Zaramello

Senior Director, Continuous Improvement