Case Study: City of Portland achieves faster, defensible legal-hold compliance and reduced risk with Zapproved's Legal Hold Pro

City of Portland Uses Legal Hold Pro Technology to Stay Ahead of Litigation and Reduce Risk

The City Attorney’s Office for the City of Portland — a team of more than 60 legal professionals responsible for litigation involving the city and thousands of employees — faced a high volume of legal holds managed by a slow, manual paper-based process. They needed a more reliable, auditable way to issue and track preservation notices, coordinate with Risk Management, and reduce the risk of evidence spoliation.

Portland implemented Legal Hold Pro to automate hold issuance, reminders, acknowledgements and tracking. The system produced faster and more reliable custodian responses, a single defensible audit trail, reduced administrative time and costs, and improved collaboration across attorneys, risk managers and records staff; it is now part of the office’s standard litigation workflow with no reported security or privacy issues.

City of Portland

Linda Meng