Case Study: Mandarin Oriental elevates luxury hotel retail with Zapiet

Mandarin Oriental uses Zapiet to serve 150+ countries with 4.9-star pickup and delivery

Mandarin Oriental, a globally recognized luxury hotel group, faced the challenge of providing a seamless and precise e-commerce experience for guests purchasing retail items online. Their Shopify store needed to handle complex scheduling for in-person pickups and local deliveries, requiring a level of integration and reliability that matched their five-star hospitality standards. They implemented Zapiet's Pickup + Delivery app to solve this.

The solution from Zapiet provided native integration into the Shopify checkout, allowing guests to schedule specific pickup times and control product availability across multiple hotel locations. This eliminated manual order coordination and reduced errors. As a result, Mandarin Oriental achieved an automated, high-standard retail experience that seamlessly extended their brand. Zapiet's app is highly rated and trusted by the hotel group across its global properties.

Mandarin Oriental