Case Study: Bang Cookies streamlines pickup, delivery, and shipping with Zapiet

Bang Cookies cuts customer service issues by 60% with Zapiet

Bang Cookies, a premium cookie company, needed a more robust system to manage their complex fulfillment operations, including in-store pickup, local delivery, and nationwide shipping, as they had outgrown Shopify's native checkout. They turned to the vendor Zapiet and the development agency Craftberry to architect a solution.

Craftberry built a custom fulfillment system powered by Zapiet's core features. The tailored solution included a custom calendar for scheduling, a dynamic store locator, and advanced product availability logic. This implementation by Zapiet led to significant results: a 60% drop in customer service issues, a 32% increase in pickup orders, and a 19% drop in phone orders.

Bang Cookies