Case Study: Lush improves supplier payment performance with Zahara

LUSH - Customer Case Study

Lush, the UK cosmetics retailer, was struggling with a highly manual accounts payable process for scanning paper invoices and emailing them for approval. This left the AP team with little visibility into invoice status, caused delays to suppliers, and created frustration over late payments. Lush needed a cloud-based invoice approvals solution to handle thousands of purchase invoices each month with minimal manual effort, and chose Zahara.

Zahara streamlined Lush’s invoice capture, coding, and approval workflow across its stores and departments, integrating with Sage 200 and using ABBYY FlexiCapture OCR to process more than 2,000 supplier invoices per month. With Zahara, Lush improved on-time supplier payments from 80% to 95%, earned HMRC Prompt Payer accreditation, reduced errors and costs, and gained tighter control over spending and cashflow.

LUSH

Ryan Burke

Financial Controller