Case Study: Lunio accelerates telecom incident resolution with Zabbix and AI

Lunio speeds incident analysis from 1.5 minutes to 30 seconds with Zabbix

Lunio, a Zabbix Certified Partner in Brazil, worked with a telecom client managing over 600,000 assets for more than 400,000 customers. The primary challenge was preventing customer service overload during massive network incidents, which drastically impacted customer satisfaction scores and operational efficiency.

The solution, implemented using Zabbix, involved creating LunioAI, an analytical and predictive system integrated with Zabbix monitoring. This AI module could diagnose events, understand their severity, and find resolution points automatically. The result was a drastic reduction in event analysis time, from over a minute down to 30 seconds, enabling preventive maintenance and providing customer service attendants with immediate AI-generated summaries of events, causes, and solutions.

Lunio