Case Study: Antwerp University Hospital improves IT monitoring and patient care with Zabbix and Open-Future

Antwerp University Hospital monitors 1,400 hosts and 55,000 triggers with Zabbix

The Antwerp University Hospital (UZA) faced a challenge in monitoring its massive IT infrastructure, which supports over 800,000 patient consultations annually. The primary difficulty for UZA and its partner, Open-Future, was efficiently routing specific monitoring alerts to the correct IT teams responsible for the applications or operating systems. Using Zabbix, they initially attempted to solve this by creating numerous, complex trigger actions, which proved difficult to manage and error-prone.

The solution implemented by Zabbix involved making extensive use of tags to label items and link them directly to the correct user groups. This streamlined the alerting process, drastically reducing and simplifying the number of actions required. The results for UZA are monitored through 1,400 hosts and over 55,000 triggers, providing real-time insight that maximizes the availability of critical systems like electronic medical records. This has a direct impact on operational efficiency and ensures the highest level of patient care.

Antwerp University Hospital (uza)