Case Study: Commerceplus achieves 84.3% AI resolution across 27 marketplace accounts with Zaapi

Commerceplus automates 27 marketplace accounts with Zaapi and reaches 84.3% AI resolution

Commerceplus, an e-commerce enabler, faced challenges managing customer conversations for 27 separate marketplace accounts across Shopee, Lazada, and TikTok Shop. This fragmented system caused inefficiencies, making it difficult to handle high volumes of repetitive queries and to gain actionable insights from support data for their clients.

Zaapi addressed these problems by integrating all 27 accounts into a single helpdesk and deploying brand-specific AI agents. This solution automated responses while maintaining each brand's unique voice and guidelines. As a result, Zaapi achieved an 84.3% AI resolution rate for Commerceplus, allowing their team to manage over 1,950 monthly conversations more efficiently and focus on complex issues.

Commerceplus