Case Study: Cloud Ecommerce Corporation achieves 80% AI chat resolution with Zaapi

Cloud Ecommerce Corporation (CloudLogic) automates 80% of chats with Zaapi

The customer, Cloud Ecommerce Corporation (CloudLogic), a Philippines-based e-commerce enabler, faced challenges managing chats across hundreds of brands. Their issues included inefficient agent workflows, the need for 24/7 responses to maintain marketplace performance, and the difficulty of training agents on diverse brand guidelines. They turned to vendor Zaapi and its AI-powered service to address these problems.

Zaapi implemented a solution featuring a unified inbox and customizable AI agents that provide 24/7, personalized responses using customer order history. This resulted in Zaapi AI automatically resolving over 80% of chats, achieving a 90%+ response rate across marketplaces, and reducing costs by 89.6% compared to human agents, significantly streamlining operations for Cloud Ecommerce Corporation.

Cloud Ecommerce Corporation (CloudLogic)