Case Study: Eastern Melbourne Primary Health Network improves access to mental health support with Yump’s SupportConnect platform

Eastern Melbourne Primary Health Network launches SupportConnect with Yump to guide 3 user pathways

Eastern Melbourne Primary Health Network (EMPHN) needed a digital platform to help its diverse communities overcome barriers to accessing high-quality mental health, alcohol and other drugs (AOD), and suicide prevention services. The vendor Yump was brought on board to help imagine and create this new platform to seamlessly connect those seeking help with authorized service providers.

Yump and its partners executed a three-phase co-design process involving research, wireframing, and prototyping, which culminated in the launch of a platform named SupportConnect. The solution features user-specific navigation pathways and a questionnaire that provides curated, filterable service recommendations. As a result, SupportConnect has become a vital and regularly used resource for people in Melbourne’s eastern suburbs, helping them overcome complex obstacles associated with accessing critical health services.

Eastern Melbourne Primary Health Network (emphn)