Case Study: Retail Control Systems achieves PCI compliance and scalable, user-friendly MFA with Yubico

Retail point of sale provider provides PCI compliance and easy multi-factor authentication with YubiKey

Retail Control Systems (RCS) delivers tailored hardware and software management solutions for retailers and restaurants, hosting many customers on both cloud and on‑premises platforms. Facing PCI‑DSS requirements to secure administrative and customer access without degrading the user experience, RCS needed a robust, convenient, and scalable multi‑factor authentication solution that could protect endpoints and integrate with its line‑of‑business applications.

RCS deployed YubiKeys integrated with Cisco Duo to simplify strong authentication and centralize management—rolling keys out to existing customers and including them in new onboarding. The platform now supports 2,500+ identities and handles over 11,000 authentications in a typical 48‑hour period; upgraded to YubiKey 5 Series for FIDO2/WebAuthn, U2F, OATH‑OTP and smart card support, it delivers PCI compliance, unified endpoint protection, single‑console administration, lower support costs, and a streamlined user experience.

Retail Control Systems

Dustin Morse

Business Operations Manager