Case Study: Phoenix Software protects public sector supply chain with phishing‑resistant, passwordless security from Yubico

Phoenix Software protects the public sector supply chain with YubiKeys

Phoenix Software, an IT reseller that enables digital transformation across the UK public sector, needed to protect its place in critical supply chains and secure privileged access to customer environments. Faced with risks from phishing, credential theft, and advanced persistent threats — plus unreliable mobile MFA and predictable password behaviors — the company sought a high‑assurance solution that balanced strong security with usability.

Phoenix deployed YubiKey 5Ci hardware keys using FIDO2 and PIV for administrative and customer-facing accounts, replacing legacy passwords and mobile MFA. The rollout simplified multi-account management and smartcard workflows, reduced phishing and password reliance, improved productivity and user experience, and positioned Phoenix to resell YubiKeys to public‑sector clients to meet government and healthcare security requirements.

Phoenix Software

Shaun Tosler

Infrastructure Manager