Case Study: Louis (Europe’s leading motorcycle retailer) achieves passwordless, phishing-resistant POS authentication with Yubico

Louis adopts YubiKeys for fast and secure passwordless authentication at Point of Sale

Detlev Louis Motorrad-Vertriebsgesellschaft (Louis) is Europe’s leading motorcycle clothing and equipment retailer with 88 stores, an online shop and about 2,200 employees. Facing rising cyberattacks—especially sophisticated phishing and credential theft—Louis struggled with password-dependent logins at point of sale (POS), frequent password resets and slow cashier workflows that hurt customer experience and increased breach risk.

Louis deployed Yubico Security Key NFC (FIDO2/passkeys) with HID readers across stores to enable device‑bound, phishing‑resistant passwordless authentication for Microsoft 365 and SAP POS. Employees tap a YubiKey and enter a short PIN, eliminating passwords at checkout, speeding transactions, simplifying management (reserve keys and revocation) and helping meet PCI DSS requirements—resulting in faster service, stronger security and positive staff feedback.

Louis

Sascha Neuhaus

Information Security Officer