Case Study: Hyatt Hotels achieves phishing-resistant passwordless authentication with YubiKeys from Yubico

Hyatt Hotels secures 220,000 employees with Yubico

Hyatt Hotels, a major global hotel chain, faced significant cybersecurity challenges with its existing mobile-based multi-factor authentication (MFA). The system caused employee frustration and led to MFA fatigue, where prompts were approved without scrutiny, creating vulnerability to phishing attacks. It also presented an unprofessional image when used in customer-facing areas. To address this, Hyatt turned to Yubico for a more secure solution.

By implementing Yubico's YubiKeys, Hyatt deployed phishing-resistant MFA to protect access to sensitive data and systems. The solution provided a seamless authentication experience for employees, paving a path to passwordless security. The results included enhanced protection for personally identifiable information, faster application access for improved guest support, and significantly increased productivity, with users noting how much easier the new system made their lives.

Hyatt Hotels