Case Study: Hyatt Hotels Corporation achieves passwordless security and a better guest experience with Yubico YubiKeys

Hyatt Hotels secures 200,000 identities with Yubico passwordless MFA

Yubico partnered with Hyatt Hotels Corporation, a global hospitality brand, to address significant security and usability challenges. Hyatt's previous mobile-based MFA system caused authentication fatigue for employees and was vulnerable to phishing, posing a risk to guest and payment data. The need for a seamless and secure authentication method was critical to protect sensitive information and improve the staff experience.

Yubico's solution involved deploying YubiKey hardware security keys across the organization, integrated with Hyatt's existing Microsoft Azure AD environment. This provided strong, phishing-resistant, passwordless authentication. The results included a seamless login experience for employees, the elimination of MFA fatigue, and increased productivity. The YubiKeys also enhanced guest-facing interactions by allowing staff to authenticate quickly without using personal phones, thereby elevating the overall guest experience.

Hyatt Hotels Corporation