Case Study: Afni achieves 30% reduction in cyber insurance premiums with Yubico's YubiKeys

Contact center specialist Afni reduces cyber insurance premiums by 30% with YubiKeys

Afni, a Bloomington, Illinois–based business process outsourcing firm with about 10,000 global employees, faced increasing targeted phishing and supply‑chain attacks because of its access to customer data across telecommunications, insurance, and healthcare. Although MFA was widely deployed, legacy mobile‑based methods left the company vulnerable to MFA fatigue and attacker‑in‑the‑middle scams, so the new CISO prioritized 100% adoption of phishing‑resistant authentication and the replacement of legacy methods.

Afni phased a companywide rollout of YubiKey 5C NFC hardware keys (WebAuthn/FIDO2), integrated with Microsoft Azure AD and deployed via YubiEnterprise Subscription to office, call‑center, and remote workers, achieving 100% phishing‑resistant MFA coverage. The deployment improved user experience, reduced credential leakage risk, strengthened compliance posture, and helped secure a 30% reduction in cyber insurance premiums.

AFNI

Brent Deterding

Chief Information Security Officer