Case Study: an anonymous state’s Department of Revenue strengthens security and cuts support incidents with Yubico YubiKeys

a state’s Department of Revenue cuts support incidents by 92% with Yubico

The anonymous state's Department of Revenue faced the challenge of modernizing its cybersecurity to protect sensitive citizen data from evolving threats like phishing and account takeovers. Their existing MFA solution, RSA SecureID fobs, was nearing end-of-life, difficult for users to read, and resulted in frequent lockouts, creating a high support burden. The department's CISO sought a stronger, more efficient phishing-resistant multi-factor authentication solution from Yubico using YubiKeys.

By implementing YubiKeys, Yubico provided a modern MFA solution that integrated with the state's Windows logon, Cisco VPN, and Citrix systems. The results were significant: deployment to 98% of employees was completed in just three weeks, the time to set up a new system dropped from five hours to 20 minutes, and support ticket incidents were reduced by 92%, virtually eliminating user lockouts.