Case Study: CallBlade achieves 25% higher productivity and 15% revenue boost with Ytel Engagement Platform

Ytel Engagement Platform provided a strong, centralized platform with powerful system capabilities for CallBlade, increasing productivity by 25% and boosting revenue by 15%

CallBlade, a global inbound–outbound call center and AI-driven call analysis provider, struggled with dispersed agents and dialer platforms that lacked robust admin controls, secure backends, accurate dialing features, and reliable support. CEO Adam Awany chose the Ytel Engagement Platform to provide a centralized, enterprise-grade system so his team could focus on revenue and growth instead of firefighting technology issues.

Ytel implemented its Engagement Platform—bringing strong administrator controls, real-time agent and campaign reporting, industry-leading answer machine detection (AMD), a Tier-1/2 carrier network, and 24/7 Smart Support—plus custom workflow enhancements. Those capabilities automated manual tasks, increased call volume and efficiency, and delivered measurable impact: CallBlade’s productivity rose 25% and revenue grew by more than 15%, with the Ytel team acting as a strategic partner in CallBlade’s scaling.

CallBlade

Adam Awany

Chief Executive Officer