Case Study: MediaMix365 achieves over 400% growth in two years with Ytel's X5 Cloud Contact Center

With X5 Cloud Contact Center Mediamix365 Grew by Over 400% in Just Two Years

MediaMix365, a B2B lead-generation agency, faced rapid scaling challenges: poor support, inconsistent call quality, cookie-cutter software from other providers, and critical uptime needs while making millions of calls per year. To address these issues they partnered with Ytel and adopted the X5 Cloud Contact Center to get a flexible, reliable platform and a support-first relationship.

Ytel implemented X5 Cloud Contact Center with customizable features, 24/7 support, redundancy, and KPI dashboards that boosted agent efficiency and campaign optimization. As a result, MediaMix365 saw measurable impact — over 400% growth in two years, expansion from a few agents to 200+ employees, higher revenue, and more reliable operations thanks to Ytel’s technology and support.

MediaMix365

Nick Long

Chief Executive Officer