Case Study: Patriot Protection Shield boosts agent productivity and cuts operational costs with Ytel

Patriot Protection Shield - Customer Case Study

Patriot Protection Shield, an auto-warranty provider, struggled with multiple cloud communications platforms that failed to deliver intuitive agent/admin dashboards, reliable reporting and analytics, and timely customer support. After evaluating options, Patriot Protection Shield adopted Ytel’s solution — the Ytel Engagement Platform — to handle their inbound and outbound calls, protect customer data, and improve overall contact center efficiency.

Ytel implemented the Ytel Engagement Platform with simplified agent and admin UIs, Quick Features for campaign control, easier list management, and fast, customizable reporting (reports generate downloadable links in seconds), backed by 24/7 U.S.-based Smart Support. The result was measurable: faster, more confident decision-making from accurate analytics, quicker onboarding and higher agent productivity, and reduced operational costs and headaches thanks to Ytel’s platform and support.

Patriot Protection Shield

David Skaar

Chief Information Officer