Case Study: SFR achieves more consistent, productive claims processing with Yseop

SFR improves complaints processing across 4 call centers with Yseop

Yseop helped telecommunications firm SFR address a challenge in its four call centers. SFR sought to increase customer satisfaction by ensuring consistency in documents, boosting productivity in complaints processing, and maintaining a high quality of language used by all its advisors.

The solution Yseop implemented was a bespoke NLG tool that automated the generation of personalized emails and letters for administrative and claims requests. This resulted in the generation of thousands of personalized communications monthly, improved consistency, and reduced the average complaint processing time. Yseop's tool provided a reliable and stable platform for SFR's call centers.

SFR