Case Study: Global Insurance Company improves customer satisfaction and reduces calls with Yseop

Personalizing commentary for credit insurance allocation

Global Insurance Company worked with Yseop to address the challenge of explaining refusals or partial approvals of credit insurance allocation more clearly and in a more personalized way for customers and brokers. The insurer needed a way to communicate decisions consistently for both automated and manually made cases across many reasons and hundreds of scenarios.

Yseop implemented an NLG solution to automatically generate personalized explanations and integrate them into customer and broker accounts. The result was a 10% reduction in calls, improved efficiency, and positive feedback from both clients and brokers, with the customer noting that Yseop helped make decisions clearer and improved the overall experience.