Case Study: Independent Insurance Agents of Houston achieves streamlined operations and increased member retention with YourMembership AMS

Independent Insurance Agents of Houston - Customer Case Study

Independent Insurance Agents of Houston (IIAH) was burdened by manual, paper-based processes, slow website updates through third-party vendors, and a need to better engage younger members. To address these challenges, IIAH implemented YourMembership AMS from YourMembership/Community Brands as their all-in-one association management solution.

Using YourMembership, IIAH moved paper forms and payments online, launched an online community to connect younger members, and enabled auto-renewal for a membership level that previously had poor retention. The result: increased retention for that membership tier, reduced accounts receivable work, higher staff efficiency for a three-person team supporting 272 member agencies and 10k+ individual members, and more member conversations and connections thanks to the YourMembership platform.

Independent Insurance Agents of Houston

Renee Stager

Senior Managing Director